Do you accept returns?

Yes! Our customer satisfaction is our destination! Please feel free to return any eligible item within 30 days of receiving your original order.

1. Items returned within 30 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn't match the description, please feel free to cantact us, our customer service will reply to you as soon as possible.

2. Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.

3. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.

4. Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.

5. After the return request has been authorized, the wigs can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number.

To return your product, you should mail your product to:

Receiver Name : MegalookWig 

Return Address: Room 2201, Building D, International Financial Center

City: Xuchang  

Province: HeNan  

China

Zip code: 461000

Phone number: 15038903005

Refund or Exchange 

After we get the hair and checked the hair state, if still in original state, we will arrange refund within 24 hours,if you do want exchange, we will arrange exchange within 24 hours if the hair is in stock, if not, we will customized a new hair for u and ship out asap then Keep you updated.

If the hair is damaged or defective, we will do partial refund ,and if want exchange , you need pay the different price then we arrange new package asap .